Frequently Asked Questions
Your questions, answered with care.
At Native A, every project and product is handled with the same attention to detail that defines our work. This page was created to make your experience simple and transparent, from booking a service or understanding deposits to shipping times and delivery details. If something is not covered here, email hello@nativeastudio.com.
Booking and Services
How do I book a service+
Submit an inquiry on the Services page or email hello@nativeastudio.com. We will confirm scope, timeline, and pricing before any work begins.
What services do you offer+
Sweater Service, Rework and Custom, Organization Services, Design Services, and Consulting. See the Services page for full details and pricing ranges.
Do you offer pick up and drop off+
Yes within the New York City tri-state area. Pick up and delivery are scheduled during consultation. Completed projects are delivered with an adult signature required for confirmation.
How are timelines set+
The estimated time for completion is discussed during consultation and confirmed once materials and scope are approved. Timelines vary based on complexity, materials, and current workload.
Pricing and Payments
Do you require a deposit+
Yes. A non refundable deposit is due at booking. It covers the consultation and secures your project slot or pick up window.
How are materials and service start billed+
After consultation and approval, an invoice for required materials and initial service time is issued. This payment is due at pick up or prior to work beginning. Materials may include trims, hardware, chains, crystals, and other specialty components.
When is the final balance due+
The remaining balance is due upon completion, prior to delivery or client pick up. Delivery requires an adult signature at drop off.
Shipping and Returns
How does shipping work for shop items+
Products are made to order and ship from trusted production partners. Domestic flat rate is 10 dollars per order plus 4 dollars per item. International flat rate is 20 dollars per order plus 7 dollars per item.
How long does delivery take+
Domestic delivery averages 3 to 5 business days after fulfillment. International delivery averages 5 to 20 business days after fulfillment. Tracking is emailed once your order ships.
Do you accept returns+
All sales are final. Because items are made to order, returns, exchanges, and cancellations are not accepted once an order is submitted.
What about custom or vintage items+
Custom and vintage items are one of a kind and are non returnable and non refundable. Vintage pieces may show natural signs of age or wear.
International duties and taxes+
Customs fees, import duties, and taxes are the responsibility of the recipient. Delivery timelines can be affected by customs processing.
Gift Credits
Where can I use a Native A gift credit+
Gift credits can be used for services and shop items purchased directly through the Native A website checkout. They cannot be applied to external invoices or off site payments.
Do gift credits expire+
Gift credits do not expire. We recommend using them within six months to ensure access to current offerings and pricing.
Care and Fit
Sweater care+
We use fiber safe cleaning, de pilling, and blocking. Care notes for your specific garment are shared at delivery.
Merch sizing+
Product pages include size charts. If you are between sizes, consider sizing up for a relaxed fit.
Policies and Contact
Where can I read full policies+
See the Shipping, Returns, and Exchanges page for complete terms, deposits, and delivery confirmation details.
Contact+
Email hello@nativeastudio.com. We are happy to help.