SHIPPING, RETURNS & EXCHANGES

Last Updated: October 2025

1. Shipping

Orders are made to order and shipped directly from our trusted production partners (drop ship model). This process helps reduce overproduction and ensures that each item is created just for you.

  • U.S. Flat Rate: $10 per order + $4 per item
  • International Flat Rate: $20 per order + $7 per item
  • Delivery: 3–5 business days (U.S.) / 5–20 business days (International)

Once your order is fulfilled, tracking information will be sent via email. Shipping times may vary depending on carrier conditions, customs, and location.

2. Terms of Sale

All sales are final. Please review item descriptions, measurements, and photos carefully before placing your order. Because each product is made to order, we do not accept returns, exchanges, or cancellations once an order has been submitted.

3. Custom and Vintage Work

Due to the one-of-a-kind nature of our custom and vintage pieces, returns and refunds are not accepted. Each item is sold as-is and reflects the craftsmanship and individuality of our process. Vintage and pre-owned pieces may include natural signs of wear consistent with age and use.

4. Deposits and Payments

All custom projects and repair services require a non-refundable deposit at the time of booking. This deposit covers the consultation and secures your project slot or pick-up window, depending on the service.

  • Project Timeline: The estimated length of each project will be discussed during the consultation and confirmed once details are reviewed. Turnaround times vary depending on the complexity of work, required materials, and current workload.
  • Materials and Service Start Invoice: After consultation and approval, an invoice for required materials and initial service time is issued. This payment is due at pick-up or prior to work beginning. Materials may include trims, hardware, chains, crystals, and other specialty components.
  • Final Balance: The remaining balance is due upon completion, prior to delivery or client pick-up.
  • Delivery Confirmation: Finished projects are delivered with an adult signature required. A name and signature are collected at drop-off for confirmation.

5. Questions Before Purchase

We encourage you to contact us before purchasing if you have any questions. We are happy to provide additional details, photos, or measurements to help you make an informed decision.

6. Contact

For all order, shipping, or custom work inquiries, please reach us at hello@nativeastudio.com.